Legal

Privacy Policy

This policy explains what personal data we collect through OroraAgro.com, why, how we protect it, and the choices you have. Last updated: 2026.

Who we are

Orora Agro Group ("Orora", "we", "us") operates OroraAgro.com from Ex-ALCOVIT, Avenue de la Verrerie, Quartier Industriel, Bujumbura, Burundi. For any privacy question, contact info@OroraAgro.com · +257 61 73 73 73.

What we collect

We only collect what you choose to provide through our forms and messages. Depending on the form, this may include: your name, organization, email, phone and WhatsApp number, province/commune, and details relevant to your inquiry (for example indicative feed volume, poultry capacity of interest, land availability or budget range). We also record a consent timestamp and basic source/UTM information to understand how our site is used.

We do not knowingly collect sensitive personal data, and we ask that you do not submit confidential financial, identity-document or contractual information through public forms.

How we use your data

We use your data solely to respond to and manage your inquiry: to contact you, qualify your request, provide information, and manage the relationship through our internal CRM. We do not sell your data, and we do not share it with third parties except service providers we engage to operate the site (for example email delivery), under appropriate safeguards.

How we protect it

Form submissions are stored in non-public storage with access restricted to authorised staff under role-based access controls. We transmit data over HTTPS, keep personal data out of application logs, and apply validation and spam/rate-limiting on our forms. No method of transmission or storage is perfectly secure, but we take reasonable measures appropriate to the sensitivity of the data.

Retention & your rights

We keep lead and inquiry data only as long as needed for the purpose it was collected and our legitimate follow-up, after which it is deleted or anonymised. You may request access to, correction of, or deletion of your personal data at any time by emailing info@OroraAgro.com · +257 61 73 73 73. We will respond within a reasonable period.

WhatsApp conversations are subject to WhatsApp's own terms and privacy practices. Analytics, if enabled, are described in our Cookie Policy.